6 Responses

  1. Marvel
    Marvel
    January 4, 2018 at 2:25 pm | Reply

    Why do you offer a discount in your e-mail to customers but only for an in-store purchase? Not all Lion Brand customers live in New York! If the offer is only for in-store customers, don’t send it to those of us who cannot come to your store!

    1. Claire
      Claire
      January 5, 2018 at 12:45 pm | Reply

      Hi Marvel,

      I’m sorry for the frustration and confusion the two newsletters have caused you. Unfortunately there is a glitch in our current system that automatically signs people up for the Studio newsletter, no matter their location. We are aware of the issue and actively working to fix it, however it won’t be able to unsubscribe those already signed up. If you are not interested in our Studio newsletter (which is only for events and sales in our NYC store), you can unsubscribe by clicking the “Unsubscribe” link at the bottom of the newsletter, or managing your subscriptions on lionbrand.com by going to “My Account”, clicking on “Newsletter” and unchecking the Lion Brand Yarn Studio box.

  2. Debbie
    Debbie
    January 4, 2018 at 3:31 pm | Reply

    I agree with Marvel. Kind of discriminatory.

    1. Claire
      Claire
      January 5, 2018 at 12:47 pm | Reply

      Hi Debbie,

      Unfortunately you may have been signed up for the Studio newsletter automatically when you registered for the Weekly Stitch. To manage your subscriptions, click on “My Account” on lionbrand.com, then select “Newsletter” and uncheck the box for Lion Brand Yarn Studio. You can also click “unsubscribe” at the bottom of any Studio newsletter.

  3. Barb Kemp
    Barb Kemp
    January 5, 2018 at 8:30 am | Reply

    I agree with Marvel, Michigan is a long way from your New York store.

    1. Claire
      Claire
      January 5, 2018 at 12:49 pm | Reply

      Hi Barb,

      There was a glitch in our system that may have signed you up for the Studio newsletter (which is all about our NYC store) when you registered for the Weekly Stitch (which offers sales and promos accessible to anyone on the lionbrand.com website). To unsubscribe from the Studio newsletter, simply click the “unsubscribe” link at the bottom of the newsletter, or manage your subscriptions on lionbrand.com by going to “My Account”, clicking “Newsletter” in the sidebar, and unchecking the Lion Brand Yarn Studio box.

Leave a Reply